Ordering Information for Traditional Knives
Please read the following before placing an order:
Availability and Delivery Time of Orders
We try to keep all accessory items on hand and a few knives available for walk in and phone sales, but availability can change in a matter of minutes. Smaller catalog knives will get to you the most quickly, but Bowies will take longer to arrive. We have a limited production capacity and can't guarantee any shipping dates, and aren't willing to sacrifice quality for delivery time.
Your patience is appreciated, and we will do everything in our power to make your wait worth your while.
Catalog numbers are shown throughout the catalog and referenced on the price list.
Photos and Dimensions
Due to the nature of raw materials used and our handmade processes, your knife might not look exactly like the photo. Dimensions may vary slightly from those listed. Each knife is it's own unique piece of work.
All prices are subject to change without notice. There is no down payment require for purchase and we will sell items at the price listed when the order is placed. You may provide your credit card information, and we will charge it when the order is complete and ready to ship.
We will accept US dollars in the form of a money order (our preferred method), check, Visa, MasterCard, and Discover. All NSF returned checks will be subject to a $30 fee. Credit cards will not be charged more than one business day ahead of the shipping date. You may also choose to send payment at the time your order is complete. If we do not receive full payment at the time your order is complete, we reserve the right to sell it to other customers. You may still purchase the order, but new prices may apply.
Shipping and Insurance
We will ship through the US Postal Service or UPS. Each package will be insured for the full value of its contents. No CODs or shipments through other carriers will be made.
If upon receiving your order you are unsatisfied, please notify us within 10 days for a full refund or exchange. Knives that have been used may be subject to a refinishing fee. Hats and T-shirts must not have been worn to receive a full refund. Shipments made to you as part of an exchange will be subject to a shipping charge.
Use and Abuse of Knives
Please note that Ruana Knives are made to be used as a cutting tool. We will not honor returned knives that have obviously been abused. This includes chopping on or prying on any material (including bone), beating on the back of the knife with a rock or a hammer, and any other mistreatment of your knife.